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NHS Repeat Prescription online with free delivery

Register with us in minutes and get your medication delivered.


  • Order your prescription 24/7

  • Fast, free and discreet delivery to your door (England only)

  • Track your prescriptions

  • No GP appoinment required
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GPhC Registered
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Free Delivery
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Confidential & Discreet

We're rated Excellent on Trustpilot

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At The Family Chemist, we make managing your NHS prescriptions simple and stress-free.

As a fully regulated online pharmacy, we dispense NHS prescriptions in England and deliver them directly to your home, at no extra cost.

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Manage your NHS prescriptions in 5 simple steps

1. Sign up below

Start by filling out the short form at the bottom of this page. This tells the NHS you’d like us to be your nominated pharmacy. It only takes a minute. 

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2. Request your medication

Use the NHS App or contact your GP directly to request your usual prescriptions. Nothing changes on your GP’s end, they still approve everything as normal.

3. Your GP signs it off

Once your GP checks and approves your order, they send us your prescription electronically. No paperwork, no chasing. 

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4. Over to our pharmacy team

Within 1 to 2 working days, our pharmacists check everything for accuracy and safety.

Once it’s good to go, we package it up and get it ready for dispatch.

5. Delivery to Your Door 

Your medication is sent out using Royal Mail Tracked services. Most orders arrive in 2 to 3 working days in discreet, letterbox-friendly packaging.

You’ll get tracking updates along the way, so you’re never left wondering where your meds are. 

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Join the people who already trust us with their NHS prescriptions. 

Why patients choose us

  • A free NHS-approved service provided by The Family Chemist
  • No GP appointment required
  • Fast access to expert clinical advice and appropriate treatment
  • Convenient and discreet – all from the comfort of your home
  • Prescription treatments delivered free with tracked shipping
  • Reduces demand on your local GP surgery
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Free delivery

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Discreet packaging

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Trusted pharmacy

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Order your medication through your NHS App or your GP Practice

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We’re Here to Help!

Have a question about our products or need assistance with your order?
Our friendly team is ready to provide the support you need.

Don’t hesitate to reach out. 

NHS Prescription FAQs

Anyone registered with a GP in England. Whether you take regular repeat medication or need a one-off prescription, you can get your medicines delivered free to your door and manage everything online or from your phone. We accept all valid NHS exemptions and prepayment certificates, you can pay by card and Apple Pay.

Two ways: complete our short online registration form, or call our team on 0115 850 1944. You’ll need:

  • Your full name and date of birth
  • Your GP surgery details
  • A list of your regular medication

Once you’re registered, we connect your account to the NHS and confirm your GP surgery. From then on your prescriptions come to us automatically, no extra steps each time.

When registering, we’ll ask for:

  • Your full name and date of birth

  • Your GP surgery details

  • A list of your regular medication

  • Your NHS number (optional, but helps speed up registration)

Usually not. If your GP already issues electronic prescriptions, then you just need to nominate us – your prescriptions come straight to us without you contacting the surgery.

It’s worth speaking to your GP if you’re starting a new medication or have a specific concern. Our pharmacists are also here to help at any point.

Yes in England. We cover the cost of delivery, and every order is sent tracked for peace of mind — there are no added fees for using our service.

If you normally pay for NHS prescriptions, you’ll pay the standard NHS charge of £9.90 per item. That’s the same charge as any pharmacy in England, and it’s set by the NHS, not by us.

If you’re exempt from charges, just tell us your exemption reason when you register. If you pay for prescriptions, we’ll email you a secure payment link once we receive your prescription from your GP. To get same-day dispatch, please pay by 4pm. We accept all major cards, Apple Pay and NHS prepayment certificates.

Yes. Tell us your exemption reason when you sign up, or update it anytime in the ‘Exemptions’ section of your account. You won’t be charged.

Yes, we accept both standard and HRT-only PPCs. Add your certificate details in your account and we’ll apply it automatically to every order.

A PPC works like a season ticket: you pay one flat fee and then nothing per item, which usually saves money if you pay for more than a few items a year.

Order 10 working days before you’re due to run out. That gives your GP time to approve the request and us time to check, dispense and dispatch your medication.

Orders often arrive sooner, but the 10-day window means you won’t be caught short.

Most orders arrive within 2–3 days via Royal Mail Tracked 48. Refrigerated or urgent items are sent on a faster tracked service. Either way you’ll get tracking updates, so you always know where your order is.

Yes. We deliver free to any address in England that suits you — home, work, a family member’s or a trusted neighbour’s. You can also nominate a safe place for when you’re out. Update your delivery address anytime in your online account.

Yes. Everything is sent in plain, unbranded packaging — no logos, no pharmacy name and nothing to show what’s inside.

Don’t worry. The courier will leave a card with instructions to arrange redelivery or collection, and you can set a safe place in advance to avoid missing it. If you need a hand, call us on 0115 850 1944.

Yes. Our UK-registered pharmacists are available Monday to Friday, 9am–5pm, for questions about side effects, dosage, interactions or anything else about your medication. Call 0115 850 1944 or email [email protected]

We’re a family-run pharmacy with UK-based qualified pharmacists, a 99.995% dispensing accuracy rate and top-rated Trustpilot reviews. Free tracked delivery, discreet packaging and real people to talk to when you need them – from start to finish.

Meet our medical professionals

Our clinicians are experts in medicines, nutrition, patient care, and governance.

Profile photo of Sunny Dhain, Director at The Family Chemist

Sunny Dhain

Clinical Director & Superintendent
GPhC: 2073665

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Tannaz Sohrabi

Governance Pharmacist
GPhC: 2225756

Profile photo of Kamaldeep Kaur a pharmacist at The Family Chemist.

Kamaldeep Kaur

Pharmacist Independent Prescriber
GPhC: 2223636

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Rosa Ahmet

Pharmacist Independent Prescriber
GPhC: 2220776

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Muhammad Latif

Pharmacist Independent Prescriber
GPhC: 2233814
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Anca Gaman

Pharmacist Independent Prescriber
GPhC: 220205

Profile photo of Aaliyah a nutritionist at The Family Chemist

Aaliyah Nelson

Nutritionist

NHS sign-up

Patient Information
Address Details

Exemption Status
THE PATIENT PAYS FOR THEIR PRESCRIPTIONS
is 60 years of age or over or is under 16 years of age
is 16, 17 or 18 and in full time education
Maternity exemption certificate
Medical exemption certificate
Prescription prepayment certificate
HRT only prescription prepayment certificate
Ministry of Defence prescription exemption certificate
HC2 certificate
Income Support or Income-related Employment and Support Allowance
Income-based Jobseekers Allowance
Tax Credit exemption certificate
Pension Credit Guarantee Credit
Universal Credit and meets the criteria

Agreement
Create Account

Create a free account to track your NHS nomination. Your email address above will be used as your login.

The Family Chemist | UK Online Pharmacy | NHS Prescriptions
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